Purchasing rules
PURCHASE OF GOODS AND PROVISION OF SERVICES
RULES IN THE E-SHOP
Current version of the Rules 2023-06-15
1. CONCEPTS
1.1. Seller - Gintarė Bukinaitė, individual certificate no.
1253290, address Mildos G. 7B, Domeikava.
1.2. E-shop - this electronic shop located at
www.kvapunisa.lt.
1.3. You / Buyer - 1) a natural person, in accordance with the applicable
a person who is legally capable of concluding transactions and who purchases goods for personal use
for personal use (not for business purposes), 2) a legal entity of the Republic of Lithuania,
purchasing goods as an end consumer (intending to use the goods
for representational or other purposes not related to the resale of goods or their
use for business, production, service provision purposes; 3) all of the above
indicated
duly authorized representatives of persons.
1.4. Rules - these rules, which determine the Buyer's and
The rights and obligations of the Seller, the terms of purchase of goods and services offered by the Seller
and the terms of payment for them, delivery and return of goods and services
order,
liability of the parties and others related to the purchase and sale of goods and services
provisions related to the e-shop.
1.5. Parties / Party - Buyer and Seller together or
separately.
1.6. Goods/services - everything that is traded
In the e-shop. The 'goods' referred to in the Rules below also include services when
Goods and services sold in the e-store, unless otherwise specified in the Rules
otherwise.
2. GENERAL PROVISIONS
2.1 These Rules are a binding legal document that
establishes the mutual rights, obligations and responsibilities of the Buyer and the Seller, and
other matters related to the purchase and sale of goods and services offered by the Seller
provisions when the Buyer purchases goods or services in the E-store.
2.2. In order to be able to use the E-store and make purchases there
goods and services, the Buyer must agree to the Rules. Upon confirmation by the Buyer
By becoming familiar with and accepting the Rules, he undertakes to comply with them.
By purchasing goods and services in the E-store, the Buyer agrees to the Terms and Conditions.
application and confirms that he has understood them. If the Buyer has not read and/or
did not understand or agree to the Rules, he cannot purchase the goods and
services in the Store.
2.3. The Buyer, confirming that he has read the Rules
and understood them, and also confirms that the Buyer complies with the definition of Buyer
the given definition.
2.4. The Seller has the right to change the Rules at any time at its own discretion.
at its discretion. Changes to the Rules shall enter into force upon their publication in the Store. If
The Buyer uses the Store in any way after the publication of changes to the Rules,
it is deemed that he agrees with all amendments to the Rules.
3. CONCLUSION OF A PURCHASE AND SALES AGREEMENT
3.1. You can register and shop in the e-store.
unregistered users.
3.2. The purchase and sale agreement is concluded between
Seller and Buyer. Purchase - sale legal relations and contracts between
The contract between the Seller and the Buyer is considered concluded when: i) the Buyer places an order
by forming a shopping cart according to the instructions specified by the Seller, ii)
The Buyer chooses the delivery or pickup method, (iii) The Buyer chooses
payment method and pays for the order in full, and (iv)
3.3. The Seller confirms the Buyer's order by showing and
/ or by sending order information and confirmation message (by e-mail and
/ or by phone) and / or VAT invoice. In cases where the Buyer
does not agree with all or part of the Rules, he cannot order the goods.
The buyer can only create a cart if they agree to the Rules.
3.4 The Seller has the right to send or show the Buyer and
other interim notifications prior to the conclusion of the purchase and sale contract,
for example, about the payment required to be made or confirmation that a payment has been received
payment.
4. BUYER'S RIGHTS
4.1. The Buyer has the right to purchase in the E-store, in compliance with
Rules, other instructions and instructions of the Seller and the Republic of Lithuania
legal acts.
4.2. The buyer-consumer has the right to refuse
the purchase and sale agreement concluded when purchasing goods in the E-store,
by notifying the Seller in writing no later than 14 (fourteen) days
in accordance with the procedure established by these Rules and the Civil Code of the Republic of Lithuania.
4.3. The buyer also has the right to return and/or exchange
poor quality and/or improperly assembled goods, use the goods
applicable guarantees.
4.4 The Buyer also has other rights under the Rules and/or the Lithuanian
Rights provided for in the legal acts of the Republic.
5. BUYER'S OBLIGATIONS
5.1. The Buyer is obliged to pay for the ordered goods and their
the cost of delivery to the Buyer, as well as other payments (if any,
when concluding a contract), as well as to pay the costs of returning the goods, if any
To the buyer.
5.2. The Buyer undertakes to accept the ordered goods in accordance with
the selected delivery method of the goods. In this case, if the Buyer chooses
delivery of goods by picking up the goods from the place of collection specified by the Buyer
location, the Buyer undertakes to do so within the deadline set by the Seller.
5.3. The Buyer has the obligation to inspect and check the goods,
accepting them. In this case, if the Buyer notices that the goods from the E-store
damage to the shipment, clearly visible defects in the goods, other non-conformity of the goods
for the goods ordered by the Buyer, the Buyer must inform the Seller about. About
The Buyer must inform the Seller of any quality defects in the goods
gintttaryte@gmail.com +37067022302.
5.4. The Buyer undertakes not to use the e-shop in such a way
in a way that may endanger the proper functioning, security,
integrity or restrict the ability of other persons to use the Store. Buyer
has an obligation to use the E-store only for lawful purposes.
5.5. The Buyer is also obliged to comply with other provisions of the Rules.
and the requirements established in the legal acts of the Republic of Lithuania.
6. SELLER'S RIGHTS
6.1. The Seller has the right at any time, at its own discretion, without
Buyer's warning, temporary suspension or termination of the E-store's operations.
After the temporary suspension of the E-store, orders placed by Buyers are
are completed, but from the date of temporary suspension or termination established by the Seller
New orders are no longer accepted on the day of closure.
6.2. The Seller has the right to contact the Buyer if
The Seller has doubts about the order or needs to clarify the Buyer's
information so that the Seller can properly fulfill the order.
6.3. The Seller has the right to cancel the Buyer's order
Under the conditions and procedure provided for in the Rules.
6.4. The Seller has other rights provided for in these
In the Rules or legal acts of the Republic of Lithuania.
7. SELLER
DUTIES
7.1. The Seller has a duty to respect the Buyer's privacy,
to protect the confidentiality of its data in accordance with the Rules and the laws of the Republic of Lithuania and
In accordance with the procedure set out in the E-store Privacy Policy.
7.4. The Seller undertakes to deliver the ordered goods
To the Buyer according to the Buyer's chosen delivery method, or to prepare the goods
for collection, if this delivery method is selected.
7.5. The Rules and the laws of the Republic of Lithuania provide
procedure, the Seller undertakes to accept the goods returned by the Buyer.
7.6. Unable to provide the ordered goods to the Buyer,
The seller undertakes to refund for the missing item or for the entire order
The buyer paid the money within 20 working days.
8. PRICES OF GOODS AND PAYMENT PROCEDURE FOR GOODS
8.1. All prices of goods sold in the E-store are indicated
in euros, including value added tax (VAT).
8.2. The Buyer, wishing to order and purchase goods from
E-shops are paid for using the Paysera payment management platform.
8.3. The Goods are sold to the Buyer at prices valid
In the e-store at the moment of placing the order. The specific price of the goods and the amount to be paid
The amount for the goods is shown to the Buyer after the shopping cart is created.
8.4. If the Buyer does not agree with the indicated price, he cannot
continue the goods ordering procedure and order the goods.
8.5. The price of the goods does not include the cost of delivery of the goods.
and the price of services that the Buyer can order from the Seller. If
Unless otherwise stated, delivery and other services are subject to a fee.
The prices of these services and the procedure for their calculation and payment are specified
In the store.
8.6. When purchasing goods in the Store, you can pay
In the ways specified in the store.
8.7. Goods purchase documents – order information, VAT
invoices submitted to the Buyer electronically by the Buyer
in an account from which the Buyer can
download and/or print. These electronic purchase documents are valid
without signature.
9. DELIVERY AND COLLECTION OF GOODS
9.1. The buyer has the opportunity to choose the delivery method.
The e-store offers the following delivery (pick-up) methods: LP Express
parcel machines
9.2. If the Buyer chooses to collect the goods from the Seller
at the specified place and time, the Buyer undertakes to collect the goods himself or
through an authorized representative at the location specified by the Seller. If the Buyer specifies
another recipient, Buyer
ensures that the specified recipient or his representative will collect the goods from the Seller
at the specified time and place.
9.3. If the Buyer chooses delivery of the goods, the Seller
may deliver the goods himself or through an authorized representative or courier.
By choosing delivery of goods, the Buyer undertakes to accept the goods himself and must
have a valid personal identification document. If the Buyer himself
cannot accept the delivered goods, and the Seller will deliver them (himself or via courier)
delivers to the address specified by the Buyer, in which case the Seller is considered
properly delivered the goods and the Buyer cannot make any claims against the Seller regarding
delivery of goods to the wrong person.
9.4. If the Seller indicates the goods in the E-store
delivery, shipping or collection fees, the Seller has the right to change them
at its discretion. The current prices are indicated in the order creation window as follows,
that the Buyer has the opportunity to familiarize himself with them before confirming the order.
9.5. If the Seller indicates the goods in the E-store
delivery, shipping or collection terms, the Seller has the right to change them
at your discretion. The valid terms are indicated in the order creation window as follows,
that the Buyer has the opportunity to familiarize himself with them before confirming the order.
9.6. The term for delivery of the Goods to the Buyer shall commence on
calculated from the date of payment.
9.7. The Seller is exempted from liability for the goods
violation of delivery deadlines, if the goods are not delivered to the Buyer or
are not submitted on time due to the fault of third parties or due to the Buyer's
circumstances.
9.8. If the Buyer accepts the shipment without comments, the goods are deemed to have been delivered.
delivered in undamaged packaging, quantity, quality, assortment of goods
complies with the terms of the Purchase and Sale Agreement, and additional services,
related to the sale and delivery of goods, have been carried out properly.
9.9. The Seller is not responsible for the fact that the information provided in the E-store
The color, shape, smell or other parameters of the goods may not correspond to the actual goods.
size, shape, color, Buyer's imagination due to the Buyer's use
monitor features, Buyer's subjective assessment.
9.10. Risk of accidental loss or damage to goods
passes to the Buyer from the moment the goods are handed over to the Buyer or his authorized representative.
to the representative or person who accepted the goods at the delivery address specified by the Buyer
at the address.
10. RETURN AND EXCHANGE OF GOODS
10.1. Return of Seller's goods purchased in the E-store and
the exchange rules are specified
www.kvapunisa.lt/pages/grazinimo-keitimo-taisykles.
11. BUYER DATA PROTECTION AND PRIVACY POLICY
11.1 The Seller takes care of the protection of the Buyer's data and
privacy of the Buyer when using the E-store.
11.2. The Seller's privacy policy is specified
https://www.kvapunisa.lt/pages/privatumo-politika.
12. MARKETING MEASURES USED BY THE SELLER
12.1 The Seller may, at its discretion, carry out various promotions,
apply product discounts, carry out other marketing and promotional measures.
The Seller has the right to cancel them unilaterally, without separate notice, at any time.
and change established promotions, discounts and other marketing measures.
Changes or cancellations are effective from the moment they are made.
12.2. When the Buyer has purchased a product, upon purchase of which the Seller
provided a discount or gift, or the Buyer paid with a gift card, and the Buyer
exercises the right to return the goods, the Buyer is refunded only the amount paid for the goods.
the amount actually paid for the item.
13. RESPONSIBILITY OF THE PARTIES
13.1 The Buyer must use the E-store only for legal and
For the purposes permitted by the Rules and applicable laws and is responsible for this
breaches of obligation.
13.2 The Buyer undertakes to ensure that the Buyer uses
The data provided in the e-store is correct, current and accurate. If
The Buyer provides incorrect data, the Seller is not responsible for any resulting
the resulting consequences.
13.3 The Buyer is responsible for the security of his registration data.
and undertakes not to disclose them to third parties. The Seller is not
responsible for the consequences resulting from the disclosure of the Buyer's information
to third parties.
13.4 If the Buyer provides his/her data to a third party,
who uses the E-store using this data, the Seller
person is considered a Buyer and all rights applicable to Buyers are applicable to him/her; and
duties.
13.5. The Seller is exempted from any liability
in cases where losses arise due to the Buyer, without taking into account
to the Seller's recommendations and their obligations, did not familiarize themselves with the Rules
and/or the Purchase and Sale Agreement, although he was given such an opportunity.
13.6 If the Seller's Store contains links to other companies,
websites of institutions, organizations or individuals, the Seller is not responsible for the content there
does not monitor or control the information or activities contained on those websites
and does not represent those companies and individuals.
13.7. In the event of damage, the at-fault party shall compensate the other party.
only direct losses.
13.8 The Seller is not liable for the purchase and sale agreement
non-performance and/or non-delivery or late delivery of goods, if this occurred
due to the fault of third parties or due to circumstances beyond the Seller's control
control and reasonably foresee at the time of conclusion of the Purchase and Sale Agreement and
could not prevent the occurrence of these circumstances or their consequences (force majeure)
force majeure circumstances). If the specified circumstances last longer than 1 (one)
month, the parties may terminate the Purchase and Sale Agreement by mutual agreement.
14. FINAL PROVISIONS
14.1 Rules and purchase and sale agreement and between
The legal relationship between the Buyer and the Seller is governed by the applicable
Legal acts of the Republic of Lithuania and the European Union.
14.2. The Seller has the right, at its sole discretion, unilaterally, without
additional notice to change the Rules. Changes come into effect upon their posting.
In the e-store at the moment and are mandatory for the Buyer who wants to use
In the e-store.
14.3. Information provided by the Seller's Store
on the website is considered to have been submitted to the Buyer in writing.
14.4. The Seller may assign its rights at any time.
and obligations arising from these Rules to third parties other than the Buyer
consent and without informing him about it.
14.5 In the event of any disagreement between the Buyer and the Seller, they shall be
are resolved through negotiations. If the parties fail to reach an agreement, the disputes shall be finally
are resolved in accordance with the procedure established by the laws of the Republic of Lithuania.
14.6. The buyer-consumer shall submit a request and/or complaint regarding
Goods or services purchased in the store can be submitted to the State Consumer Protection Agency.
to the Rights Protection Service (Vilniaus g. 25, 01402 Vilnius, tel. 8 5 262 67 51,
fax: 8 5 279 1466, e-mail: tarnyba@vvtat.lt, website:
www.vvtat.lt,
its territorial divisions in counties) or fill out the application form
On the electronic consumer dispute resolution platform, accessible at
http://ec.europa.eu/odr/. This clause does not apply to Buyers who are entrepreneurs.